As far as i am aware the firewall wont be active in modem mode which will disable all router functions including the firewall. Click Apply. Switch on Child Safe. We would like to show you a description here but the site won’t allow us. If you're a Virgin Fibre customer, when you register for My Virgin Media we'll ask to you choose your Web Safe settings. 0 (both outside interfaces addresses are assigned via the Hub DHCP service) so the VPN termination addresses are single NATd by the Hub. Websafe not turning off in Security matters a week ago; Websafe Off but still blocking sites in Security matters 2 weeks ago; Websafe not working in Switched On Families a month ago; Cannot turn off web safe since yesterday in. SafeSearch VIP will force all users on your network to use SafeSearch on Google Search while still allowing a secure connection via HTTPS. After looking at this post, I realised that might be due to my Mac's DNS setting being changed. Virgin Media. Options. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Select SPAM Settings. Pick a category to get started. Click: Settings. 8. Try and Update or reinstall the VPN software Make sure that you power on your Virgin Media router. New to the forum. Web Safe – Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Summer 2021. Hi, i can’t turn on child safe or web safe from the security area of the my virgin media website. Virgin Mobile. Sign in . Therefore check out these simple steps to turn the Security Off:F-secure SAFE is free for all Virgin Media broadband customers for the first year. 1. Virgin Phone Switchover. We went with ExpressVPN as it offers fast speeds and strong encryption, plus it has proven to work quite well with Virgin Media. Virgin Media's DNS servers don't seem. Then try this link to see if that allows the page to load. I keep getting the following message and - 5194780. Log in to My Virgin Media. A VPN circumvents restrictions by encrypting and sending all of your traffic through a tunnel that is decrypted once it reaches the VPN server. Child safe is marked as off on my account, however however websites are being blocked. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). 8. One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. 3 and 1. The VM website is constantly being tweaked. 0 Kudos. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. I have just joined Virgin Media and I am trying to access some websites but get a message saying child safe settings have blocked these sites. . Click ‘Save settings. 1. 4. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block. In this case, I am sending you a private message to further look into this. Entertain me; Broadband Deals. May just be a. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. 2. Malware can also record or steal information like bank details or account logins. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. In response to lotharmat. The question was whether to disable the modem's firewall and rely on the router's only. This is only on my mobile account. Select Parental Controls. Not sure if VM/Child Safe support team have changed anything, or perhaps the following action made a difference: Basically, I removed all the surplus elements such as "and "//" in the URLs, and just kept it to the bare minimum e. . By logging in to your child’s Virgin Media Mobile account, you can switch on Parental Control. 8. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 100 & 194. How to turn on Child Safe. 8. As well as ISP controls, there are a number of operating system and software options parents can use. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. 8. Forgot to check for a few weeks (sorry) 🙂. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 1. Subnet prefix length 255. . What is the website,. We would like to show you a description here but the site won’t allow us. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. This help content & information General Help Center experience. 168. ago Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Reply. You don’t need to be a web wizard to know how to take care of your kids online. 168. Sign in or register for My Virgin Media, click on 'Account Settings' > 'Online security' > toggle 'Child Safe' off (so it's grey instead of purple). Includes a 30-day money-back guarantee so you can try it risk-free. Toggle SafeSearch filter off. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Not able to access websafe_setting page (able to go to update_profile page). 168. Log in to your Virgin Media account using your email address and password. Every attempt bounces me back to the 'My Account' page. 168. I have the same problem as well, I have just checked my online security controls and it's all turned off. All devices would need to be re-connected to the WiFi. changing the DNS settings on one device works, but i can't do it for every device that needs to connect to my mail server (especially my phone, it seems to ignore DNS settings for some reason so it doesn't even work on there). Toggle the button next to Child Safe option to turn it Off. Virgin Media networks . restart Mail app on iPhone and see if content loading issue persists. FYI Web Safe only works if Virgin Media's DNS is being used. ago. Everytime i save my changes it resets my settings so that nothing is blocked. Our Hub 3 is in Router mode, it also does not permit SSID broadcast to be disabled. We'll be more than happy to assist from here!on 18-01-2023 20:59. Virgin Media Web Safe Step by step guide 8 You then have three options to customise. 8. Same as if you try to watch pronhub on mobile data (without turning off adult filter from your provider), switch to your VPN bypasses all the operator filters and blocks. Sadly, internet customers across the UK are prohibited from. Find out how to set up Web Safe Although Web Safe protects all your devices connected via our WiFi Hub or your. What to do if Virgin Media Web Safe isn't working. Networking and WiFi. I'm able to access online account and change the Web Safe Settings. My Virgin Media makes managing your account easier with all your information in one place. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Anyone know how I can turn it off Thanks for coming back to us NetWizard, So I can take a look at your account and make sue the web safe has been switched off correctly from our end, I will pop you over a private message. Account - Mobile. Learn more. in/myVM . Then go back to Advanced Settings -> Wireless -> Security and you should be able to click the No box next to WiFi Network Name (SSID) broadcast. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. As Virgin Media customers, you may have the right to apply to the High Court to vary or discharge the Court Orders below if you are affected by the blocks which have been imposed. You need F-Secure SAFE – our award winning internet security package. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. I understand that if we turn off the entire router off, it messes with the configuration, so ideally - keep the router on and turn the wifi off. 1. Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child safe mode automatically enabled and cannot be disabled in Security matters 2 weeks ago; Unable to enable Websafe on Mobile or Desktop Browsers in Security matters 03-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023 I'm very sorry to hear about the issues you're having with this. Help and support. If you're still having issues changing your settings, please let us know. . Today, both not transmitting ( to double check, I. Makes sure your dns settings on your computer are manually set - 8. 1) I thought the results wouldnt show but they did. g. google (disable when using mobile data) 0 Kudos Reply. Cleanhands50. Thanks,Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. 8. Click: My Apps. Want to use and download a VPN but all websites are blocked and when trying to connect with a VPN it refuses to connect I've looked at ways to fix but the options people say to enable and disable are not there. Have you ever been able to access your online account?CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. I signed in to "my account" but didn't see anything about websafe. Open any browser and, in the address bar, type Virgin Media IP address — 192. Options. You can get it free for 12 months by registering or signing in to your My Virgin Media account and go to. The setup with the Hub 5 is similar to the 3 or 4. Hi thank you fir the reply. Also check the dns settings of your vpn while you're there. This can be closed. Virgin Mobile. Virgin Child Safe Explained. Disabled 2. Cannot Turn Off Websafe and Child Safe in Security matters a week ago; Child safe mode automatically enabled and cannot be disabled in Security matters 2 weeks ago; Unable to enable Websafe on Mobile or Desktop Browsers in Security matters 03-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023I'm very sorry to hear about the issues you're having with this. 222. 8) and CloudFlare (1. To fix this you’ll need to log in to your router and change a few settings. Virgin Media's DNS must be used for Web Safe to work. 3 which will give you equivalent to VMs. It’s easy to turn on. Under advance setting there is an option for Firewall click on that and select IPSec, L2TP, and PPTP pass-through and save. Any website unsuitable for children is blocked by default. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Please click on the purple envelope to accept the chat. I’m sorry to hear of the issues that you’re having with your web safe settings at the moment. People say to go into the Firewall section and disable certain setting that aren't there the option I have are:Options. I do not pay the extra £3 a month for the internet security. apk files which are banking trojans. Select. Apologies for the websafe issue, this is a known issue so I'll PM you now to get some details and raise to our IT team. Here you can change your network name (SSID) and password, choose which. "Virgin Media not only offers comprehensive parental controls for your home wifi, it also enables you to keep a degree of control on what your little darlings are looking at on their mobile phone. Best wishes. Thanks for your post on our Community Forums @Dan_G1, and a very warm welcome to you!. 4. Then click on Parental Controls and turn it off. Help with Volt. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web. To turn parental controls off on Android, you need to go to the Play Store. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. opens perfectly in both Firefox and in Edge. in/myVM . com cookie in Google Chrome From the Chrome menu , on the browser toolbar, choose SettingsTake us with you in four easy steps. It scans every app you download, flags potentially harmful websites and blocks malicious content from your SAFE browser. . I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Manage Your Account. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Entertain me; Broadband Deals. 8. on 02-09-2023 18:58. 192. As far as bypassing Virgin Media IPTV restriction, CyberGhost VPN is as good as it gets. And have tried clearing the Cache, Data, reinstalling Archero on Android 13. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. 1. Unfortunately, the anonymity of the web makes it ideal for those with criminal intentions. To be frank, this is not on Virgin Media to solve this for you. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Follow these steps: 1. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. You can also call 0345 6000 789 on the mobile phone used to activate parental control to deactivate it. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. 168. QuickStart, set up and connections. Click on the toggle button or checkbox to turn off the Wi-Fi Hotspot feature. Stay. We recommend keeping Virus Safe on. 8. QuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. It will not block any websites and any changes I make to my settings (selecting categories, adding websites) are not being saved. At Virgin Media, we created Web Safe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. SpeedQuickStart, set up and connections. . You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . Scroll to the bottom of the page, and Save. We recommend keeping Virus Safe on. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. Any website unsuitable for children is blocked by default. To turn off SafeSearch on Virgin Media, follow these simple steps: 1. Step 4: Toggle the switch to turn off child safe mode. I get 185. Mobile Your Account. Regards. Virgin Media takes online safety seriously. At present everything wired works perfectly. 0 not useful. 222. Learn how you can change Web Safe settings to turn. 1 or 192. Click on the Overview tab, where you have two options – Virus Safe and Child Safe. Log in to your Virgin Media account using your email address and password. Please click on the purple envelope to. virgin media how to turn off childsafe | virgin media how to turn off childsafe | how to remove child safe virgin media | turn off virgin media child safe setti. Solved: Hi, I can't seem to turn on Web Safe. You will be prompted to enter your PIN Number. It’s important to remember that Web Safe. You. Includes settings for BT, Sky, EE, TalkTalk, Virgin Media, PlusNet and Vodafone. To confirm Web Safe is working try going to. Parental controls are a set of tools designed to protect and keep children safe online. Post Reply Related Content. Parental controls are a set of tools designed to protect and keep children safe online. Parental Controls and select the setting to “off” to disable parental controls. 8. This includes restricting children from accessing inappropriate or adult content. Virgin Media. icon on the upper-left edge of your screen. Welcome to the community and thanks for taking the time to post your issue on the forums. Select Parental Controls in Virgin Media Web Safe. 54. Policy Overview. Websafe not turning off in Security matters a week ago; Websafe Off but still blocking sites in Security matters 2 weeks ago; Websafe not working in Switched On Families a month ago; Cannot turn off web safe since yesterday in Security matters 19-07-2023 Can I then enable Web Safe on just that guest network and not the main one? I don't want to enable Web Safe on the main one as it doesn't allow VPNs but I need to use a VPN. Pretty easy really. That said, the more you know about the web, the better understanding you. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. 1. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. in Security matters Thursday; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks ago; child website stuck on in Security matters 09-09-2023; Websafe Stuck On in Security matters 07-09-2023; WebSafe settings not being saved in Security matters 04-09-2023Mobile Your Account. Clear searchMalware is a type of malicious software, designed to infect your device to manipulate or damage it. From there the Web Safe can be accessed and configured. Click: Web Safe. 1 useful. Web Safe work as configured. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Entertain me; Broadband Deals. You’ll pay nothing for 3 months (with no payment details. Instagram stipulates that its users have to be 13 years old before they are allowed to create an account. 0 Kudos. To remove the block: Log in to My Virgin Media. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. 1. Click ‘Save settings. . Web Safe only works on devices connected to your Virgin Broadband at home. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Once logged in, select ‘My. Child Safe switched OFF but blocking sites. 8) and this will bypass the websafe filter. My Virgin Media App. SpeedChild safe issues, Virgin Media customer service is appalling in Security matters yesterday; Child safe not activating in Switched On Families Saturday; Cannot Turn Off Websafe and Child Safe in Security matters Friday; Child Safe not working in Security matters Wednesday; Parental controls - can't block specific website in Switched On. Mobile Your Account. Verified account Protected Tweets @; Suggested usersThere’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Our speed is great on our phones and my MacBook. Then go back to Advanced Settings -> Wireless -> Security and you should be able to click the No box next to WiFi Network Name (SSID) broadcast. Sorry to hear that you're still having problems with this after a few weeks. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Toggle the button next to Child Safe option to turn it Off. Learn more Ha. Use Google translate but you won’t be able to search. Phone. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Subnet prefix length 255. FYI be aware that this solution requires you make the change to every device connecting to the network unless you wish the remain devices to be restricted by Web Safe. Open comment sort options Add a Comment neilalexanderr • 5 yr. SpeedBrowse to your SuperHub's IP Address (e. Hi , Thank you for coming back to us about this ongoing issue. We would like to show you a description here but the site won’t allow us. Hi, each time I go to access websafe settings in the my virgin app, when clicked it takes me back to menu page so I can't turn it off. You can choose to block access to all adult sites. Virgin Phone Switchover. Reply. FYI: default settings is for Web Safe to block access to VPN sites. Welcome to My Virgin Media Sign in or register to manage your account. It’s easy to customise by clicking on the Categories. You can change this by clicking on the toggle to switch on or off when needed. --. Please look out for the purple envelope and provide a response when you can. It may take up to 24 hours for the change to be. Networking and WiFi. Go to Settings > General, then tap Software Update. You know what the issues are. Here’s how to set it up: The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. The problem is clearly described in the Subject Heading of this particular Forum Query. A list of Age Ratings options will appear on the screen. Welcome to the community and thanks for taking the time to post your issue on the forums. These tools can be installed across all devices, including mobile phones, computers and consoles. I contacted support and they turned off the child safe setting but it's the virus safe I needed to be turned offThanks for getting back to me Does the screen remain blank? Do you see any timeout, or unresponsive errors appear on the screen at all? Does the same thing happen when you use another browser or device?QuickStart, set up and connections. 2) Turn off the hub and disconnect any Ethernet cables. 1/help for specific device where Web Safe is not working. But if I could create a guest network, then make my kids' devices connect to that, and enable Web Safe, they would be "protected". Every now and again when Virgin update their system the Parental controls get refreshed and switched back on again. 8. Once logged in you will see 2 filters; Virus Safe and Child Safe. At worst, it’s using resources. 55 REPLIES. SpeedHi, ive tried the sim card in a few phones and the same results. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. They provide the functionality via the Websafe function linked above. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. virgin media turn off websafe: 0. Go to My Apps. 6:10 PM · Nov 15, 2021. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. NordVPN: Our #1 pick for Virgin Media customers. This video is about how to use any website that has been blocked by Virgin Media. Gateway 192. 0. Gateway 192. We should be able to change it as I can for the 5gz also have read on here it’s something to do with the hub updated which they still have not seemed to fix since 2022 hop the vm staffe will read and help. 1). Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for coming back to us and I'm glad to hear that your issues have now been resolved. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. . How to access advanced settings. Any attempt bounces me back to my account page. no luckWhat value is shown for AS Name when you visit If it is not Virgin Media then you need to look at why your network's / device's DNS is different. What to do if Virgin Media Web Safe isn't working. How do I turn Virgin Media restrictions off? Before you jump to using a VPN, it’s worth checking what block features are turned on and whether you can access your chosen site with them turned off. Virgin Mobile sign in. The Virgin Media email service is actually operated by a Netherlands based company called Ziggo who, like Virgin Media, are also part of the Liberty Globe multinational telecommunications giant. You only get that output from nslookup if the client you're running it on is configured with those IP addresses. Thanks for your response. Discover the web for yourself.